Shipping policy

Thank you for shopping at Havenlit. Below you will find details about our shipping procedures, timeframes, and options.

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1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

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2. Shipping Locations

Currently, we only ship to addresses within the United States, including the 48 contiguous states, Alaska, and Hawaii. We do not ship to U.S. territories or international destinations at this time.

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3. Shipping Methods & Delivery Time

We partner with major carriers such as UPS, USPS, and FedEx. Estimated delivery time varies depending on your location and selected shipping method:

Note: Delivery times may be affected by carrier delays or holidays.

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4. Order Tracking

Once your order is shipped, you will receive an email containing a tracking number and link. Please allow up to 48 hours for tracking information to become available.

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5. Delivery Issues

If your order is delayed, lost, or marked as delivered but not received, please contact us at support@havenlit.com within 7 days of the marked delivery date.

We are not responsible for:

• Wrong addresses entered during checkout

• Delays caused by weather or carrier service disruptions

• Unclaimed or refused packages

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6. Shipping Modifications

We cannot change the shipping address or shipping method once an order has been processed. If you made an error during checkout, please contact us immediately.

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7. Damaged or Missing Items

Please inspect your order upon reception. If you receive a damaged item or something is missing, contact us at support@havenlit.com within 7 days of delivery. Include your order number and photos of the damage.

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8. Contact Us

If you have any questions or concerns regarding shipping, please reach out to our support team:

Email: support@havenlit.com
Website: https://www.havenlit.com